Shipping & Returns

Shipping & Returns

Shipping methods, prices, availability, and delivery estimates are shown at checkout before payment.

United States Shipping

Delivery times are estimates rather than guarantees and may be affected by the destination, carrier operations, weather, and holidays.

International Shipping

DHL Express and eligible USPS international services are available to selected destinations. Available methods, carrier-calculated rates, and estimated delivery times appear at checkout. Customs processing and local carrier handoff can add time.

Tracking

Once your order ships, tracking information is sent to the email address used at checkout. Tracking may take 24–72 hours to update after the carrier receives the package.

Address Changes

If you entered the wrong shipping address, contact us immediately at service@thefoxhair.com. We can only attempt changes before the order has been packed or shipped.

Customs, Duties & Taxes

International customers may be responsible for import duties, taxes, customs fees, or brokerage fees charged by the destination country or carrier. These charges are not controlled by THE FOX HAIR.

Return Eligibility

To be considered for return, hair must be unused, unworn, unwashed, unaltered, uncut, free from odor or product residue, and in original condition with original packaging where applicable.

Items That May Not Be Eligible

• Hair that has been opened, installed, worn, washed, brushed out, colored, bleached, cut, altered, or styled.
• Items with odor, product residue, missing packaging, or signs of use.
• Final sale, customized, or special-order items when marked as such.

Wrong, Missing, or Damaged Items

Contact us within 48 hours of delivery with your order number and clear photos of the item, packaging, and shipping label.

How to Start a Return Request

Email service@thefoxhair.com with your order number, the item, and the reason for the request. Please wait for our reply before sending anything back.