FAQ
Need help?
Frequently Asked Questions
Choose a topic below for quick answers before you pick your color, length, or install plan.
Product Related
How do I choose between Half Wig and Bulk Hair?
Choose a Half Wig if you want a fast glueless style with natural blending. Choose Afro Kinky Bulk Hair for braids, twists, loc extensions, starter locs, loc repair, or added protective-style volume.
Why does curly or kinky hair look shorter than the inch I selected?
Curly, coily, and kinky textures have natural shrinkage. Length is measured when stretched, so the finished look may appear shorter. Use our Hair Length Guide before choosing.
Can I dye or bleach the hair?
Human hair can usually be colored with proper care, but results vary by shade and process. We recommend a strand test first and professional coloring for major color changes.
How many packs of Bulk Hair do I need?
The amount depends on your style, head size, length, and desired fullness. Loc repair needs fewer packs; full braids, twists, and longer styles usually need more hair. Ask your stylist if you want a very full result.
Shipping Related
How long does shipping take?
U.S. Standard Shipping is free and estimated at 3–5 business days. Express Shipping is $3.99, or free on orders $79.99+, and estimated at 1–3 business days. International DHL/USPS rates and delivery estimates are calculated at checkout for eligible destinations. Delivery times are estimates, not guarantees.
Will I receive tracking?
Yes. Tracking is sent to the email used at checkout after your order ships. Tracking can take 24-72 hours to update after the carrier receives the package.
Do international orders have customs fees?
International customers may be responsible for import duties, taxes, or customs fees charged by the destination country or carrier. These fees are not controlled by THE FOX HAIR.
Returns & After-Sale
Can I return hair products?
Hair products must be unused, unworn, unwashed, unaltered, and in original condition to be considered for return. For hygiene reasons, opened or used hair products may not be eligible.
What if I received the wrong or damaged item?
Contact us within 48 hours of delivery with your order number and clear photos of the product, packaging, and shipping label. We will review and help with the next step.
Can I change or cancel my order?
Email us as soon as possible. Once an order has been packed or shipped, we may not be able to change the address, product, color, length, or quantity.
Influencer Collaboration
Do you work with influencers or creators?
Yes. We welcome creators who share natural hair, wigs, protective styles, beauty tutorials, or hair transformation content.
How can I apply for a collaboration?
Email service@thefoxhair.com with your social links, audience location, content style, and the product you want to feature.
Where should I follow THE FOX HAIR?
Follow our social channels for product launches, tutorials, restocks, and creator features. You can also contact us if you want your install or review content considered for reposting.
Still choosing?
Email service@thefoxhair.com with your desired style, color, length, and reference photos.
