Refund Policy

We want you to feel confident when ordering from THE FOX HAIR. Because hair products are personal-use items, returns and refunds are reviewed carefully for hygiene and product integrity.

Return Eligibility

To be considered for return, items must be unused, unworn, unwashed, unaltered, uncut, free from odor or product residue, and in original condition with original packaging where applicable.

Items That May Not Be Eligible

• Hair that has been opened, installed, worn, washed, colored, bleached, cut, brushed out, altered, or styled.
• Items with odor, product residue, missing packaging, or signs of use.
• Final sale, customized, or special-order items when marked as such.

How to Request a Return

Email service@thefoxhair.com with your order number, the item you want to return, and the reason for your request. Please wait for approval before sending anything back.

Wrong, Missing, or Damaged Items

If your order arrives with a wrong item, missing item, or visible damage, contact us within 48 hours of delivery. Include your order number and clear photos of the product, packaging, and shipping label.

Refund Processing

After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. Once an order has been packed or shipped, we may not be able to change or cancel it.

Contact

For return or refund support, email service@thefoxhair.com.