Shipping policy
Shipping Policy
THE FOX HAIR ships orders to customers in the United States and selected international destinations. Shipping time can vary by product, stock status, warehouse, destination, carrier, and customs processing.
Order Processing
Most orders require processing before shipment. Processing time may vary because hair products can require stock confirmation, packing, and quality checks before dispatch.
Delivery Time
| United States | Delivery time depends on the shipping method, destination, and carrier conditions. Tracking will be provided after shipment. |
|---|---|
| International orders | Delivery time varies by destination country, customs processing, and local carrier handoff. |
| Remote areas | Some remote locations may require additional delivery time or carrier fees. |
Tracking
When your order ships, tracking information will be sent to the email address used at checkout. Tracking may take 24-72 hours to update after the carrier receives the package.
Customs, Duties & Taxes
International customers may be responsible for import duties, taxes, customs fees, or brokerage fees charged by the destination country or carrier. These charges are not controlled by THE FOX HAIR.
Address Changes
If your shipping address is incorrect, email service@thefoxhair.com as soon as possible. We can only attempt changes before the order has been packed or shipped.
Lost or Delayed Packages
If tracking shows a delay or delivery issue, contact us with your order number. We may ask the carrier to investigate and will help you with the next step based on the tracking result.
More Help
See our Shipping & Returns page or contact service@thefoxhair.com.
